Store Policies

I can't find what I'm looking for online at your store?
Please feel free to call us locally at 905-436-9193 or 800-830-9451 and we will help you out. Our email is ultimatesewing@bellnet.ca or you can visit our store Ultimate Sewing Centre, 191 Bloor Street East, Oshawa, ON L1H 3M3

SHIPPING

RATE

CONDITION

PRICE

Standard

0kg – 0.75kg

$13.90

Standard

0.75kg – 2kg

$14.90

Standard

2kg – 30kg

$21.90

Standard

$200 and up

FREE

Expedited

0kg - 0.75kg

$19.90

Expedited

0.75kg - 2kg

$21.90

*All shipping costs (purchase and returns) are the customers responsibility.

The above rates apply to shipping within Canada. International shipping will be billed based on actually shipping rates.

How long does the shipping take?
We offer regular and expedited shipping or local delivery within 30 km of our Oshawa store. Shipping times may vary depending on the time of year.

NOTE: Please appreciate that during the COVID-19 lock-down, shipping & deliveries may take longer.

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURNS
All sales of cut yardage is final sale.  Other products may be returned for a store credit within 10 days of original purchase, provided they are unopened and in "like-new" condition. 

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.